1. Who we are
Rinsingeliminate ("we", "us", "our") operates the website at rinsingeliminate.ddd. Our registered address is 242 Main Rd, Golden Point VIC 3350, Australia. You can contact us by phone at +61 3 5331 7810 or by email at assist@rinsingeliminate.site.
We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where visitors are located in the European Economic Area or United Kingdom, we also respect applicable requirements under the GDPR and UK GDPR.
2. Australian Privacy Principles
As an organisation subject to the Privacy Act, we handle personal information in line with the 13 APPs, including obligations to:
- manage personal information openly and transparently (APP 1);
- collect information only where reasonably necessary and by lawful and fair means (APP 3);
- use and disclose information only for the primary purpose of collection or a related secondary purpose you would reasonably expect, unless an exception applies (APP 6);
- take reasonable steps to protect information from misuse, interference, loss, and unauthorised access (APP 11);
- provide access to, and correction of, personal information on request (APPs 12 and 13).
3. What data we collect
We collect the following categories of personal data:
- Contact form data: name, email address, and message content submitted through our contact form.
- Usage data: IP address, browser type, device type, pages visited, referral source, and session duration — collected automatically via server logs and analytics tools (only with your consent).
- Cookie data: cookie preferences stored in your browser's localStorage. See our Cookie Policy for full details.
We do not collect sensitive personal data (such as medical information, financial data, or government identifiers) through this website.
4. Collection notice
When you submit our contact form, we collect your name, email address, and message so we can respond to your enquiry. At the point of collection we inform you that providing this information is voluntary, but we may be unable to respond without it. By submitting the form and ticking the consent box, you acknowledge this collection notice and agree to our handling of your information as described in this policy.
5. How we use your data
We use collected information for the following purposes:
- responding to enquiries submitted through the contact form (primary purpose of collection);
- improving website content and user experience using aggregated analytics, where you have consented to analytics cookies;
- complying with applicable legal obligations, including record-keeping requirements;
- sending service-related communications about your enquiry, where necessary.
We do not use your information for automated decision-making or profiling. We do not sell personal information.
6. Direct marketing and the Spam Act
We do not send commercial electronic messages without your express or inferred consent, in accordance with the Spam Act 2003 (Cth). If we ever send marketing communications, they will include a functional unsubscribe facility and identify Rinsingeliminate as the sender. You may opt out at any time by contacting us using the details below.
7. Data retention
Contact form submissions are retained for a maximum of 24 months from the date of receipt, after which they are permanently deleted. Usage and analytics data is retained for up to 14 months. Cookie preference records are retained in your browser until you clear local storage or withdraw consent.
8. Who we share data with
We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist in operating our website (such as hosting providers), subject to confidentiality agreements and data processing agreements where required. These providers act as data processors and may only use your data as instructed by us.
We may also disclose data when required to do so by applicable law, court order, or government authority.
9. Overseas disclosure
Some service providers (for example, website hosting or content delivery networks) may store or process personal information outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or we otherwise comply with APP 8. Where GDPR applies, we use appropriate safeguards such as standard contractual clauses.
10. Notifiable data breaches
If a data breach is likely to result in serious harm to individuals whose personal information we hold, we will assess the breach and, where required under the Privacy Act, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
11. Your rights
Under Australian privacy law, you may:
- request access to the personal information we hold about you (APP 12);
- request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information (APP 13);
- make a complaint about how we handle your personal information;
- anonymity: where lawful and practicable, interact with us without identifying yourself (for example, browsing public pages without submitting the contact form).
EU/UK visitors may also have additional rights including erasure, restriction, portability, and objection where GDPR applies.
To exercise your rights, contact us at assist@rinsingeliminate.site. We will respond within a reasonable period, and in any event within 30 days unless an extension is permitted. If you are not satisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au or, for EU/UK residents, with your local supervisory authority.
12. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmitted through our website, restricted access controls, and regular security reviews.
No data transmission over the internet can be guaranteed to be absolutely secure. We encourage you to report any suspected security issues to us promptly.
13. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
14. Children's privacy
Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
15. Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page regularly.
16. Contact
For privacy-related enquiries, please contact us at:
- Email: assist@rinsingeliminate.site
- Phone: +61 3 5331 7810
- Address: 242 Main Rd, Golden Point VIC 3350, Australia